HICAPS at TranscenDental Chatswood

Choose TranscenDental Chatswood for your dental care needs and take advantage of our convenient HICAPS facility onsite. Contact us today and experience hassle-free dental care.
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Experience Hassle-Free Dental Care with HICAPS

HICAPS allows you to claim your health fund benefits on the spot. This means you only need to pay the difference between the treatment cost and the amount covered by your health fund, if applicable.

Once your treatment is complete, our team will process your claim through the HICAPS system, which will immediately calculate the benefit payable by your health fund. You can then pay the remaining balance, if any, using a variety of payment methods.

Take Advantage of the Benefits of HICAPS

With HICAPS, you can enjoy the many benefits of hassle-free dental care.

Quick and Easy Payment

Take advantage of the speed and convenience of HICAPS when claiming your health fund benefits! Claim on the spot without manual paperwork or delayed reimbursement. Simply pay the difference between the treatment cost and the amount covered by your health fund.

Greater Transparency and Control

Using HICAPS, you can see what benefits you are entitled to and what you must pay out of pocket. This provides greater transparency and control over dental care expenses, allowing you to budget more effectively for future treatments.

Reduced Out-of-Pocket Expenses

Utilising HICAPS makes dental care more affordable and accessible for many patients by reducing out-of-pocket expenses. By paying only the difference between what your health fund covers and your treatment costs, you can drastically reduce the financial burden of treatments.

Improved Accuracy and Reduced Errors

With HICAPS, our team can process your health fund claim electronically and in real time, reducing the likelihood of errors in claiming your benefits. This can save time and hassle and avoid claim rejections or delays.

Reduce Out-of-Pocket Expenses and Enjoy Accurate Claim Processing with HICAPS!

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Undergoing a dental procedure can be a stressful experience, especially when it comes to managing the associated costs. HICAPS can help reduce this stress by providing a fast, convenient, and transparent payment option for dental care services.

With HICAPS, patients can claim their health fund benefits on the spot. This gives greater peace of mind to those worried about managing their dental care expenses.


Know the answers to the most common questions about HICAPS at TranscenDental Chatswood.

HICAPS is a secure system with high protection protocols for patient data safety. It goes beyond traditional security measures and complies with the Payment Card Industry Data Security Standard (PCI DSS), an internationally recognised set of guidelines for companies processing, storing, or transmitting credit card information. With its robust technology infrastructure, you can rest easy knowing your valuable patient information will be safeguarded from unauthorised access.

The HICAPS system also uses encryption to protect patient information during transmission, and all data is stored in a secure, encrypted format. Additionally, the HICAPS system requires all users to have unique login credentials. This means only authorised personnel can access patient information.

At TranscenDental Chatswood, we take the security of patient information very seriously. Our team is trained in maintaining patient confidentiality. We follow strict procedures so that all patient data is handled securely and in accordance with privacy laws and regulations.

HICAPS can integrate with electronic health records (EHRs) to help streamline administrative processes and improve the accuracy of patient information.

When a patient uses HICAPS to pay for a dental care service, the payment information is recorded in the HICAPS system. This information can then be transferred to the patient’s EHR so that payment information is accurately recorded and up-to-date. This can help improve the accuracy of billing and so that all payments are correctly processed and recorded.

In addition, HICAPS can also be used to generate invoices and receipts for patients, which can also be integrated with the patient’s EHR. This can help simplify administrative processes and reduce the time and effort required to manage patient billing and payment information.

At TranscenDental Chatswood, we use HICAPS to help improve the accuracy and efficiency of our payment processes. Our team is experienced in using HICAPS and can assist patients with any questions or concerns about integrating HICAPS with their EHR.

Yes, there are fees associated with using HICAPS, generally calculated as a percentage of the transaction amount. These fees are generally charged to the dental care provider rather than the patient.

The fees associated with using HICAPS can vary depending on the specific health fund policy and the individual dental care provider. Providers may negotiate their fees with HICAPS, which transaction volume payment amounts can influence and the specific health fund policy used.

Despite the fees associated with using HICAPS, many dental care providers still offer this payment option to their patients due to its convenience and efficiency.

At TranscenDental Chatswood, we are committed to providing our patients with a range of payment options, including HICAPS. With these, they can access the dental care they need in a fast, convenient, and affordable way.

HICAPS is a system that allows you to claim your health fund benefits for eligible services at the time of your appointment. You can also use it to claim under the Child Dental Benefits Schedule if your child is eligible. It works by electronically processing your claim and providing an immediate response about the level of benefit payable by your health fund.

However, HICAPS does not cover services that are not included in your health fund policy. In this case, you will need to pay the full cost of the service upfront, and then claim any applicable benefits from your health fund separately. If you’re unsure about what services are covered by your health fund, it’s always a good idea to check with your fund before your appointment.

At TranscenDental Chatswood, our experienced team can help you understand your health fund policy and how to use HICAPS to pay for dental care services.

HICAPS provides several ways to handle payment disputes or errors, should any arise. If there is an error in your payment, our team at TranscenDental Chatswood can easily void the transaction and process a new one. If the amount charged is incorrect, we can credit your account for the difference and reprocess the payment for the correct amount. In case a claim is rejected by your health fund, we can investigate the issue and resubmit the claim if needed. HICAPS also offers a chargeback process, which we can use to dispute any charges made by your health fund.

At TranscenDental Chatswood, we are committed to providing our patients with a hassle-free payment experience. If you experience any issues with a HICAPS payment, please contact our team directly, and we will work with you to address the issue as quickly and efficiently as possible. We keep clear records of all transactions and communications so that any issues can be efficiently addressed.

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